Terms & Conditions

Terms &
Conditions

Please read the following Terms and Conditions before making a booking

Terms & Conditions

Travel Insurance

Travel insurance is strongly recommended and is the responsibility of each guest. To protect yourself against unexpected circumstances, we require that any insurance you choose includes coverage for:

Retreat activities
Trip cancellation or interruption
Illness or injury
Loss or damage to personal belongings
Any other unforeseen travel risks

Purchasing insurance ensures peace of mind and helps avoid financial loss should your plans need to change.

Health, Safety & Personal Responsibility

Your health and wellbeing are your own responsibility. Please consider your physical capability carefully before attending the retreat and participating in any activities.

We strongly recommend consulting a medical professional—ideally one familiar with Pilates or similar movement practices—before attending the retreat, especially if you have any existing health conditions, injuries, or concerns. This is to ensure you are safely able to participate in any classes or physical activities you may choose to take part in during the retreat.

If you have any medical conditions, injuries, mobility limitations or dietary requirements that may be affected by retreat activities, it is essential that you inform us in advance.

While every effort is made to provide a safe environment, you participate in all activities at your own risk. We cannot accept responsibility for injuries, losses or illness that may occur. A participation and liability waiver will be provided for you to sign on arrival.

Please note: Not all retreat venues are fully accessible. If we determine that a venue is unsuitable based on your needs, we reserve the right to cancel your booking and issue a full refund.

Dietary Requirements

If you have any food allergies or intolerances, it is essential that you inform us at the time of booking. We will always do our best to accommodate dietary needs; however, please be aware that retreat meals may be prepared in kitchens where allergens such as nuts, gluten, dairy, soy, and eggs are present. While every effort is made to minimise risk, we cannot guarantee an allergen-free environment or prevent the possibility of cross-contamination. Guests with severe or life-threatening allergies should take appropriate precautions and bring any necessary medication, such as antihistamines or an EpiPen.

Cancellation Policy

We understand that plans can change. However, because retreat spaces are limited and costs are committed well in advance, the following cancellation terms apply:

1. Cancellation by the Guest

All cancellations must be made in writing by the lead booking name. The date of cancellation will be taken as the date the written notice is received.

2. Deposits

Deposits are fully refundable within the 14-day statutory cooling-off period.
After 14 days, the deposit becomes non-refundable.
A £25 administration fee applies to all cancellations made after the cooling-off period.

3. Payments and Deadlines

If paying in monthly instalments, the remaining balance must be paid no later than 8 weeks before the retreat start date.
If payment is not received by this deadline, the booking may be cancelled and all payments made will be forfeited.
If paying in full, payment is due at the time of booking.

4. Cancellation Charges

If you cancel your retreat, the following charges will apply based on the time remaining before the retreat start date:

Time Before Retreat

Cancellation Fee

More than 24 weeks

Deposit + £50 admin fee

24–16 weeks

50% of total retreat cost + £50 admin fee

16–12 weeks

70% of total retreat cost + £50 admin fee

12–8 weeks

90% of total retreat cost + £50 admin fee

8 weeks or less

100% of total payment (non-refundable) + £50 admin fee

5. Non-Attendance / Early Departure

No refunds will be issued for:

Late arrivals
Early departures
Failure to attend

Summary Highlight

If you cancel 8 weeks or less before the retreat start date, all payments are non-refundable.

Our Liability

(a) We accept responsibility for ensuring that the retreats are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.

(b) We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, industrial action, natural disaster, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.

(c) We are not liable for any injuries you may incur. All activities, workshops and classes are undertaken at your own risk. We are not liable for any medical or psychiatric conditions, which may develop during or subsequent to the retreat.

(d) We are not liable for loss of, or damage to, your personal belongings and property.

(e) Activities and itineraries are subject to change and are a guide of what to expect.

No Liability for Possessions

It is your responsibility to ensure that your possessions are kept safe at all times. We accept no liability to missing, stolen or broken items.

Group Bookings

Where a booking is made on behalf of several individuals the booking is conditional on the person(s) paying having authorisation from all the individuals named on the booking form to enter into this contract. The terms of this contract will apply to each member of the group as though they had paid for their own retreat individually and directly to us.

Rooms with multiple beds - When you select a room with multiple occupancy, you are required to fill it with the correct amount of people. If one or more of the party have to cancel, the full room rate must be covered. You can transfer the booking to another person if you wish. We accept no responsibility for this.

We do not share customer details with any 3rd parties. Any personal information that you provide to us will be used only for the service you requested. This information is used only for administration of the site system and in the compilation of statistics used by us to assess the use of the site. This privacy policy does not cover the links within this site linking to other sites.

Photography

I authorise Unwind Retreats to use photographs of me and to publish them (with or without my name) for social media and the purposes of publicity, advertising, publishing and for any product or services including websites.

If you have a problem during your retreat, please inform the organiser immediately and we will endeavour to put things right. Please note that we cannot be responsible for the individual behaviour of any group member or other guest.

Further Information

Unless otherwise stated, our retreats are ladies only, and pet free, and the minimum age to attend is 18. Generally each retreat will commence at 5pm on the day of arrival and end at 10am on the day of departure. Please keep us informed of your expected arrival time so that we can, if necessary, be on hand to ensure that your retreat begins smoothly.

Please do not arrive early unless this is pre-arranged with us as this puts our cleaning and preparation team under pressure. This can mean we do not get the chance to make our crucial final checks on the property. Should you arrive early at your property please keep in mind that we may still be preparing the property for your arrival. Your patience whilst we prepare the property for you is appreciated.

Alcohol - We cannot provide alcohol as we do not have a license, however you are welcome to bring your own. We just ask that you dispose of any empties before you depart.

Spanish Retreat - Flights and travel insurance are not included in the retreat price. Most activities are covered within the standard retreat cost; however, any additional optional experiences or extras will be clearly stated in the itinerary for this Spanish retreat.

Complaints

We take all complaints and suggestions very seriously and encourage feedback by leaving evaluation forms in the property for your use. Please advise us immediately if you have a complaint during your holiday. Complaints received following the end of your holiday are difficult to investigate and we may not be able to verify the circumstances of your complaint. We will investigate all complaints that we receive thoroughly and we will attempt to resolve the complaint where this is possible. If you are staying in a property managed by the owner (you will have been given their contact details upon booking and also on arrival at your property and may even have met the owner) rather than a property that we manage on behalf of the owner, we ask that you also inform Unwind Retreats of the problem or complaint as we are often best placed to resolve the issue.

Our details are as follows:

Address: Unwind Retreats, The Old Smoke House, Nelson Quay, Milford Haven, Pembrokeshire, SA733AA.

Telephone: 07780470366 (Ellen) or 07528880633 (Beth)

Email: hello@unwindretreats.co.uk

Website: www.unwindretreats.co.uk

Agreement

I am of full legal age and have read and fully understand the terms of this release. Please tick the box to agree.